We take quality seriously. Every pouch is processed, packed, and handled with care — because you’re not just buying “flour”, you’re buying peace of mind for your kitchen.
But let’s be honest: mistakes can happen. A seal can get compromised in transit, a batch can have an unexpected issue, or a package can arrive in a condition we would never choose for you.
That’s exactly why we have a 7‑day return option for defective products — because you deserve the best, and we want to take responsibility if something goes wrong on our end.
The promise (in simple words)
If your sealed corn flour arrives defective (for example: factory error, damage, mould, contamination, or anything that clearly shouldn’t be there), you can request a return within 7 days.
Best practice: If it’s something you can see immediately (like a torn pouch, damp pack, wrong item, or missing item), please message us within 48 hours of delivery so we can resolve it quickly.
For other quality concerns, you have up to 7 days from delivery to request a return.
For full details, you can also read:
- Return Policy: https://greenunison.com/return-policy/
- Shipping, Returns & Refunds: https://greenunison.com/shipping/
What counts as a “defect” (the kind we will take responsibility for)
Here are common examples of issues we consider eligible for support, return, replacement, or refund — depending on the situation:
✅ 1) Package arrived damaged or compromised
- Torn pouch
- Weak/failed seal
- Pouch punctured during delivery handling
- Flour exposed to air/moisture before you even opened it
✅ 2) Spoilage signs in a sealed pack
- Visible mould
- Strong off smell that suggests spoilage
- Dampness or clumping that looks like moisture exposure (especially when the pouch seal was compromised)
✅ 3) Contamination or “mixed with other things”
- Foreign particles that clearly shouldn’t be present
- Product appears mixed with another item
✅ 4) Wrong item / wrong quantity / missing item
If you received the wrong product, wrong quantity, or something is missing, please report within 48 hours of delivery with photos and your order number.
What is NOT returnable (to keep things fair and safe)
We love helping, but we also have to protect food safety and be fair to everyone. These are examples of cases that may not qualify:
❌ 1) Customer-caused issues
- Damage caused by storage after delivery (e.g., leaving the pack open, exposing it to moisture, scooping with wet spoons)
- Contamination caused after opening
❌ 2) Opened/broken seal for “change of mind”
For health & safety reasons, opened food items typically can’t be returned unless it’s clearly a defect/damage issue tied to the product condition.
❌ 3) Delayed complaints far beyond the reporting window
If the issue is reported too late (especially after significant storage time), it becomes difficult to confirm what happened and resolve responsibly.
A 2‑minute quality check when your corn flour arrives
This small habit can save you stress later — especially during busy weeks.
Step 1: Check the outer delivery package
Look for signs of soaking, crushing, or tearing.
Step 2: Check the pouch seal and label
Before opening:
- Is the pouch seal intact?
- Is the pack dry?
- Does anything look punctured or tampered with?
Step 3: Open, then inspect quickly (if all looks fine)
You’re checking for:
- Unusual smell
- Visible mould
- Anything foreign
- Unexpected damp clumps
If anything feels off, stop there and message us — don’t “manage it” or keep cooking with it.
How to request a return (simple, clear, and human)
To start, send us:
1) Your order number
2) Product name (Corn Flour)
3) What’s wrong (short description)
4) Clear photos/video
- the pouch seal
- the affected area
- the label (if possible)
Contact options
- WhatsApp chat: https://wa.me/2348103043789?text=Hello%20Green%20Unison%2C%20I%27d%20like%20to%20request%20a%207-day%20return%20for%20my%20Corn%20Flour%20order.%20Order%20No%3A%20____.%20Issue%3A%20____.%20I%20have%20photos%2Fvideo.%20Thank%20you.
- Email: support@greenunison.com
If your return is approved, we’ll share the next steps. For defective returns, we may arrange collection/return logistics, and we’ll guide you on how to send it back in the original packaging with labels intact.
Refund timeline (what to expect)
After we receive the item, we inspect it (usually within a few business days). If approved:
- Refunds are typically processed within 3–7 business days after inspection, returned to your original payment method.
- Depending on payment method and processing timelines, please allow up to 14 business days in some cases.
We know waiting for money back is not fun — so we do our best to move fast and communicate clearly.
If you’re ordering corn flour today, here’s the direct link
- Silky White/Yellow Corn Flour – Effortless Use:
https://greenunison.com/product/nature-powered-corn-flour/ - Browse all flours:
https://greenunison.com/shop/flours/
Prefer shopping by message?
- WhatsApp Catalogue: https://wa.me/c/2348103043789
- WhatsApp: 0810 304 3789
Helpful reads (so you get the best experience with your flour)
If you cook with corn flour often, these will help you enjoy smoother results and better storage:
- How to Prepare Corn Flour for Swallow (Tuwo Masara):
https://blog.greenunison.com/how-to-prepare-corn-flour-for-swallow-tuwo-masara/ - Your Flour & Pap Powder Care Guide (weevils, moisture, odours):
https://blog.greenunison.com/flour-pap-storage-guide-to-beat-weevils-moisture-odours/ - Bake Bakery‑Style at Home with Wholegrain Corn Flour (White & Yellow):
https://blog.greenunison.com/bake-bakery-style-with-wholegrain-corn-flour-white-yellow/ - Micro‑Batches: The Science of Aging Flour (taste & storage over time):
https://blog.greenunison.com/micro-batches-science-aging-flour/
Final note: quality is our standard — responsibility is our promise
We’re proud of what we make, and we work hard to keep quality consistent. Still, if something slips through, we won’t pretend it’s “normal”.
A 7‑day defective product return is our way of adding accountability to quality — because you deserve the best.
If anything looks wrong with your corn flour order, message us and we’ll help you sort it out properly.
